You are about to make a decision that will have a big impact on your overall marketing success and business growth, so we would like to introduce a few things about SEOteric that make us a great choice to handle your digital marketing.
A Culture Built Around Care
We believe in attention and retention, and we care about the relationships and the results we can achieve for our clients. We’ve created processes that make our work visible and clear, and we communicate that to every client. We have a cadence we call the “PRO” cadence which is Progress, Results, and Opportunities. Every client wants to know what the progress has been, what impact that has had, and what is coming up next. We structure our communication around these pillars along with clear deliverables that you can see and track.
We have a mission that every client can be a case study, and that great results are typical. Our team is committed to watching our clients grow and celebrating with them when we see results that create success.
Response Time and Resolution Time
We track the response time and the resolution time when communication is received. We know that our response time is indicative of attention and care, so we make sure to put response time and resolution time as priorities for our clients. We measure and track these stats in real-time. Our industry average response time is 22.5 hours. We usually run between 12 and 16 hours of average response time, which includes nights, weekends, and holidays.
Our resolution time also beats our industry benchmarks of just over 2 days. We also like to keep the number of support requests low. When we build a solution or implement a strategy, it has been tested and we know it works, and that means less support requests are entered. A company of our size typically has 150+ tickets per month. We have about 1/5 of the number of tickets submitted on average.
Our team takes great pride in creating and providing solutions that work without issues. Many of our competitors don’t track these types of statistics, but they are an important measure of how we interact with our clients.
Solid SEO Strategies
We outline our strategies in the SEO Action Plan section. In that section, we include the things that we need to influence to get the results we want for our clients. The approach is multi-faceted and covers technical aspects, content, credibility, and conversion strategies. We don’t take shortcuts or cut corners, but we manage the things that will move the dial in a positive way and have longer-lasting value.
Our reporting is industry-leading, as we provide web-based interactive reports that measure the things that we are influencing such as keyword positions, organic landing pages, visitor locations, engagement and conversion metrics, website speed and performance, and many other factors. We also provide quick tips on what each metric means, as well as a video tutorial on what each item means and why it is important. This gives you access to a wealth of data where you can see the impact of your SEO services. All of this is available in your dashboards at any time, with key metrics on the dashboard for easy viewing. Each metric is tied to detailed data, and is a click away from a deep dive into each metric.
Easy Project Management
We use Active Collab to manage our SEO projects, and it is a great utility to store important information and share ideas, discussions, files, and project-related items. You can assign multiple people to a project, and set your notifications to include you on updates and project status. There are multiple people on our team assigned to each project so we know it is getting the attention it needs.
A Specialized Team of Experts
SEOteric is a full-service marketing agency, which means we have graphic artists, code developers, systems engineers, SEO consultants, and marketing specialists who are specialized and trained to meet whatever needs our clients have when it comes to digital marketing. When needs arise, we are equipped to handle them, and we can expand and grow with you as your business grows.
Intelligent Solutions – Not “Canned” Packages
We saved the best for last – as one of our biggest differentiators is that we don’t have a “pre-canned” package. Each client gets a tailored plan based on competitive intelligence that helps us understand your market, locations, competitors, and barriers. We create a strategy for you based on achieving the objectives for your business, and we prioritize those items most likely to have a business impact.
Contact Us to Set Up A Discovery Call
Our clients love working with us, and we think you will too. Give us a call to see how we can work together - or fill out the contact form.